• North America Crop - Technical Service Manager

    Location US-Remote/Virtual
    Job ID
    2018-8468
    # Positions
    1
    Category
    Technical Support
    Type
    Full Time
    Visa Sponsorship
    No
    Domestic Travel Required
    Yes
    % Domestic Travel
    40
    Int'l Travel required
    No
    Company Vehicle
    Yes
    Working from Home Office
    Yes
    Relocation Eligible
    Yes
    Works with Chemicals
    Yes
  • Company Overview

    FMC Corporation is a leading specialty company focused on agricultural and lithium technologies. We are proud that our products help grow the world's food, improve health and contribute to a more sustainable energy supply.

     

    FMC is a globally diverse organization that offers its employees exciting opportunities to work on challenging projects that are important to the achievement of our strategic objectives. Your education and professional experience are valued and put to use from day one. Your success at completing key initiatives can result in a varied, progressive and fulfilling career with FMC.

     

    With a corporate culture of innovation, integrity, responsibility and customer intimacy, we foster “The Right Chemistry” in everything we do. We are looking for people to join us in creating, developing, and improving our products, our processes, and our markets.  If you are ready to make a difference every day, FMC is ready to talk to you.

    Overview

    The OH, MI & Northeast  IN  Technical Service Manager handles all the technical support functions for his/her area of OH, MI & Northeast  IN  on behalf of FMC Agricultural Solutions business.  This person works closely with the retail market managers and the regional business manager in the region to provide support to sales and technical functions of FMC’s crop protection chemical business.  The grant in aid support to the universities flows through the Technical Services Manager as does training presentations, localized sales tools, and customer complaints.  The TSM works closely with the other technical support personnel outside the local geography as well as the marketing, regulatory and product development groups.  The TSM will work closely with the Regional Technical Manager to insure the technical focus of the region is in harmony with the technical focus across NAC.

    Responsibilities

    • Maintain strong technical knowledge of agricultural crop protection products, new chemistries & other technology impacting the business
    • Build and maintain strong working relationships with University Extension personnel in crop protection and agronomy fields and other important influencers in the territory to ensure they are adequately prepared to recommend FMC products upon launch and that FMC and our products are represented fairly in publication and in live field or industry events
    • Develop, execute & supervise appropriate support activities aligned with key initiatives as outlined in the TSM Goals and Objectives
    • Work hand in hand with Product Development teammates to ensure testing programs are aligned with market trends and that the Technical Service Manager is well educated regarding development projects as launch time approaches
    • Manage Technical Service expense budget, service to sales dollars & product demo budget consistent & aligned with key regional initiatives
    • Provide technical product training as technical expert for FMC Agriculture Solutions products in their region & use that expertise to ensure proper stewardship and use of those products as well as give regional guidance on complaint handling
    • Develop, implement & supervise GIA (grant-in-aid) influence plans that are aligned with regional sales and marketing objectives
    • Develop various training modules & take the lead in providing technical consulting & training to internal & external groups.  Special attention needs to focused on new product launches & leading the technical transfer of information to RMM's & key customer groups
    • Provide necessary proof of validation (thru the GIA plan) for label updates or amendments and assist regulatory department by writing use instructions for same
    • Production of sales tools such as newsletters, recommendation sheets and other sales collateral material
    • Carefully review, comment and approve technical, sales, marketing and or advertising communications as assigned
    • Continue to strengthen the communication between other regional technical support groups and internal functional groups

    Required Education

    • MS in Entomology, Plant Pathology/Physiology, Weed Science, Agronomy or other agricultural/related science or equivalent experience
    • PhD preferred
    • Background or understanding of farming, agricultural practices, and crop protection to be able to interact with growers, ag retailers and others in involved in making agronomic and pest management decisions for growers.

    Qualifications

    • 2-10 years experience in technical support, selling chemical crop protection, seed or agronomy services
    • Certified Crop Advisor or equivalent certification desired
    • Excellent speaking, writing, and computer skills
    • Working knowledge of Agriculture Research Manager (ARM) software
    • Capable of designing field or lab protocols and research projects that creatively and effectively demonstrate the features and benefits of agronomy inputs. Key contributor on complex projects
    • Proven ability to effectively transfer technically complex information to an audience with more limited technical expertise
    • Demonstrated ability to operate effectively under pressure , navigate contentious situations and resolve conflict
    • Ability to build and sustain strong business relationships with customers and teammates
    • Demonstrated ability to make decisions under minimum supervision; occasionally makes decisions of a complex nature within operating guidelines
    • Ability to develop and service business relationships with agronomy staff of key retail accounts
    • Demonstrated the ability to make independent judgments with review from management;  makes decisions of a complex nature where independent judgment and creativity are required
    • Demonstrated ability to effectively negotiate with customers, teammates and management
    • Has lead projects or special assignment involving work outside the area/region
    • Serves as a valuable technical resource to others within the sales organization
    • Leads projects with little guidance required

    EEO Statement

    FMC employees enjoy competitive compensation, a menu of work/life benefits and opportunities to continue developing their skills and building their career. FMC is an Equal Opportunity Employer and makes employment decisions without regard to race, gender, disability or protected veteran status. FMC supports a drug-free workplace. 

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