• Customer Service Representative

    Location US-PA-Philadelphia
    Job ID
    2018-8471
    # Positions
    1
    Exp. (Yrs)
    3+
    Category
    Customer Service
    Type
    Full Time
    Visa Sponsorship
    No
    Domestic Travel Required
    No
    Int'l Travel required
    No
    Company Vehicle
    No
    Working from Home Office
    No
    Relocation Eligible
    No
    Works with Chemicals
    No
    Lifting required
    No
  • Company Overview

    FMC Corporation is a leading specialty company focused on agricultural technologies. FMC provides innovative and cost-effective solutions to enhance crop yield and quality by controlling a broad spectrum of insects, weeds and disease, as well as in non-agricultural markets for pest control.
     
    FMC is a globally diverse organization that offers its employees exciting opportunities to work on challenging projects that are important to the achievement of our strategic objectives. Your education and professional experience are valued and put to use from day one. Your success at completing key initiatives can result in a varied, progressive and fulfilling career with FMC.
     
    With a corporate culture of innovation, integrity, responsibility and customer intimacy, we foster “The Right Chemistry” in everything we do. We are looking for people to join us in creating, developing, and improving our products, our processes, and our markets.  If you are ready to make a difference every day, FMC is ready to talk to you.

    Overview

    This position represents order entry/fulfillment service that support the highly seasonal North American crop business and the Specialty Products Business.  This individual is part of a team which processes multiple transactions annually and services the requests of customers, outside sales and technical service representatives

    Responsibilities

    • Responsible for providing high quality customer service through accurate order processing for external and internal customers
    • Provide fulfillment status to accounts by utilizing SAP available-to-promise and by thoroughly understanding the supply chain process to know when material will be available
    • Supports sales and marketing program efforts through execution of programs through SAP where required
    • Customer account management
    • Carry out routine customer service procedures as designated by the Customer Service Department
    • Interact and problem solve with different functions within the APG organization
    • Support The Perfect Order Report generated by APG NA Sales
    • Provide documents as requested by the customer e.g. certificate of analysis, POD and invoice
    • Maintain accurate master data for customers
    • Communicate unusual order patterns or changes in customer demand
    • Process customer returns

     

    Required Education

    College or Business School Degree or equivalent experience
     
     

    Qualifications

    • 3-5 years of customer order entry/fulfillment and supply chain process required

    • Customer service experience in office environment

    • Strong customer service, interpersonal and communication/phone skills

    • Detail oriented; demonstrated organizational skills

    • Ability to handle and prioritize multiple activities and follow through to completion

    • Prefer experience with SAP Sales & Distribution / Order management module desirable.

    • Computer proficiency in Windows environment.

    • Process improvement identification skills.

    • Knowledge of basic accounting.

    • Must be able to work flexible hours and overtime as required by a seasonal business.

    • Skilled at conflict resolution.

    • Strong communication and interpersonal skills including excellent phone skills

    • Experience in business to business customer service a plus

    EEO Statement

    FMC employees enjoy competitive compensation, a menu of work/life benefits and opportunities to continue developing their skills and building their career. FMC is an Equal Opportunity Employer and makes employment decisions without regard to race, gender, disability or protected veteran status. FMC supports a drug-free workplace. 

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